To get happy customers, you need first-rate customer service staff. But US companies lose around $62 billion in annual revenue due to unhappy, ill-fitting team members. To get the right people, and reduce churn, you need to hire for soft skills and values.
40% of US customers have stopped doing business with a company due to the failings of its contact center*. People love attentive and friendly customer service agents who know how to listen. They also prefer when agents don’t read off scripts.
We can help you find the people best suited to giving your customers the best experience.
Determine the types of traits and people you’re looking for, and we create a structured interview with the questions needed to get that talent. You simply post a link to it in your job ad. Done!
Our AI Smart Interviewer then analyzes the responses and ranks the right people for you.
Team members you hire with Sapia stay longer – for one of our retail customers we cut non-regrettable churn by more than 50%.
Why does this happen? Because we focus on skills and behaviors. When you know what makes someone tick, and you match them to the best role for their personality, they will be happier, more productive, and they will stay.
Every candidate that meets our Smart Interviewer automatically receives positive insights and tips that help them in their career journey. More than 90% of our 2 million candidates loved the insights they received.
3880 engineering candidates interviewed in 37 days. 96% completion rate. 86% candidate satisfaction rate.
Hundreds of thousands of recruitment dollars saved. You can do the same.
There are a lot of hiring technologies out there. You’ve got your video interview platforms (HireVue), your conversational AIs (Paradox), your assessment tools (Vervoe), and more. They’re great at what they do.
We are the only provider that solves for scheduling, screening, interviewing and assessing with one AI tool. We have inbuilt video interviewing, sure, but text chat interviewing is our power. It’s much more than a conversational AI – it’s smart hiring automation that delivers our customers unbeatable speed and incredible hire quality.
Our products fit seamlessly into your HR tech stack. We have no-fuss integrations with the leading ATS providers, and we can build custom integrations, too. After just days, you’ll see the cost and time savings – and the bigger your team, the bigger the savings.