Cookie Policy

Cookie Policy

This cookie policy was last updated on 22 November 2021.

This Cookie Policy describes what information we collect, how we use it and why we sometimes need to store these cookies.

Why do we use cookies?

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. At Sapia, we use cookies for various reasons, mainly to improve and analyse your experience on our website and for marketing purposes.

Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking cookies may negatively impact your experience on the site and limit the services we can provide.

What kind of cookies do you use?

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Tell me more about third-party cookies

Third-party cookies include those set by advertising networks and the partners we use for web analytics (e.g., Google Analytics). Third-party cookies are also used on external websites delivering embedded content and videos (e.g., LinkedIn). In addition, we may use cookies provided by trusted third parties, including, but not limited to, Google AnalyticsHubSpotHotjar, and LinkedIn. These cookies help us improve and analyse Your experience on our website or for marketing purposes.

Can I reject, disable, or remove cookies?

You have the right to decide whether to accept or reject optional cookies. If you choose to reject cookies, you may still use our website. However, your access to some functionality and areas of our website may be restricted.

Depending on your IP address, you may receive a pop up to set your cookie preferences. If you wish to decline optional cookies or amend your preferences, just click on the Cookie Settings button at the bottom of our website.

If you wish to completely opt out of Google Analytics, visit their website. To completely opt out of Hotjar, click here.

You can delete cookies that are already on your device in your browser settings. However, be aware that you may also lose some saved information (e.g., log in details, site preferences).

Do you use any other tracking technology?

We also use web beacons to help us manage our website and emails. These web beacons are known as clear GIFs, which are tiny graphics (about the size of one pixel) with a unique identifier. Instead of being installed in your browser, clear GIFs are embedded invisibly on specific web pages or in emails. For example, we use clear (invisible) GIFs in our HTML-based emails to know which emails you open. We can then analyse the effectiveness of our communications and marketing campaigns.

What if I have any questions?

Hopefully, our cookie policy has clarified things for you. However, if you are still looking for more information, please contact us by emailing privacy@sapia.ai. You can also reach us by mail at PO Box 1405, St Kilda South, Melbourne 3182, Victoria, Australia.

If you are a European Union (EU) resident, our Representative is Prighter, whose contact details are available here.