You Could be our Head of Customer Success – Maternity Cover

Reporting Manager: CEO
Tools of trade: To be provided
Employment Status: Fixed Term Contract for Maternity Leave cover

About Sapia

Our mission is to build a fairer world through ethical Ai. We have built the world’s most inclusive and intelligent human centric talent solution to innovate the hiring process and disrupt broken practices, especially in high volume recruitment. We believe that every candidate deserves a fair chance in getting a job and that increasingly, organisations care about interrupting the bias that exists in hiring and promotion.

In just over 5 years we have built trusted partnerships with some one of the most well-known and trusted consumer brands who trust our Ai solution to deliver better people faster and more fairly.

Sapia.ai is proud of its diverse and globally distributed team in Australia, UK and US. We are super passionate about building a talented workforce of individuals from different backgrounds, cultures and ethnicities. By building a strong remote workforce, we empower our employees to work their own hours and focus on outcomes, which helps people balance personal and professional lives. We love being scrappy and thrifty, and we never settle. If this mission and way of working excites you, then come and join us!

Learn more about the Head of Customer Success – Maternity Cover position at Sapia.ai:

You will lead the implementation, retention and expansion of Sapia.ai across multiple regions, some of which will require more attention based around complexity, customer size and expansion potential.

The CS function is at the heart of what makes Sapia.ai come to life. Leading an extremely enthusiastic and talented individuals, this is a pivotal role for Sapia.ai’s success. Being part of our start-up culture allows you to be creative in how you deliver and lead at all levels – we want your ideas and can make them a reality. We have many proof points of product market fit and we need inspired and inspiring leaders to take their story of impact to the world. In this role you will work alongside the sales team to ensure seamless implementation that makes it easy for customers to do business with Sapia.ai

Your ability to both do and teach, while thinking strategically but practically and your relentless focus on delivering to our NRR targets are the defining characteristics of your approach.

This position is to provide maternity leave coverage for our Head of CS and will be a temporary placement through until late March 2025. We are all about people at Sapia.ai and for the right applicant, we are willing to negotiate flexibility around whether this role is full or part time. Our Customer Success team is globally disbursed and the ability to flex across multiple timezones, mainly AU, US and UK will be key to your success.

Okay, now how about some specific responsibilities?

Our business is changing rapidly. Whilst some responsibilities will stay constant, the priorities of this role will be revised as our strategic goals and company strategy matures. Key Responsibilities:
● Set the overall vision and strategic plan for the Customer Success team to deliver the NRR number
● Own NRR – lead and coach the Customer Success team to deliver the number
● Deliver transformational leadership in order to foster a highly motivated and engaged team. Be an inspirational role model by challenging and maximising the strength of the team and aligning their efforts to our mission
● Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
● Build exceptional customer and user advocacy and collaborate with marketing to leverage this advocacy for sales and marketing
● Build deep understanding of the user base, by segment and type (eg recruiter vs people leader vs DEI owner ) and be the voice of the user inside of Sapia.ai to ensure product learns and evolves the experience from your insights
● As part of the LT, Lead across the business and live our values in everything you do

What awesomeness will you bring?

● An exceptional track record of customer delivery, adoption and advocacy and maintaining highly engaged and focused Customer Success teams
● Proven ability to design and manage large scale change programs – you and the Customer Success team are trusted advisors to the customer. We celebrate their success when they see it, not when the deal is signed.
● Exceptional written and verbal communication skills
● Ability to forge relationships and communicate with stakeholders at all levels, working effectively across functional groups
● Flexible work style and extremely comfortable in a fast moving, high energy and evolving environment
● Experience in startups or other high-growth entrepreneurial environments an advantage

What we look for from all our Sapians, irrespective of the role!

Great cultures come from great teams; you recognise that by helping others and putting team above individual. You do the right thing by the customer and your team members – every time. You are flexible and ambitious – willing to do what it takes to work in a growing team to achieve our goals. You turn up to work and you are ‘all in’. You’ll hold yourself and others accountable for getting stuff done on time and to a consistently high quality. You embrace learning and feedback.

Our Values:
● We are One Team with One Dream
● We build Trust in everything we do
● We act like Founders
● We elevate the Human Experience

What’s in it for you?:

– Flexible and remote work options
– The chance to work with an amazing purpose-driven team
– The chance to disrupt the broken recruitment space
– Novated vehicle options
– Training allowance
– Employee options plans

You could be our next Account Executive

Reporting Manager: Head of Sales APAC
Tools of trade: All tools of trade will be provided to perform role (laptop, software)

About Sapia

Our mission is to build a fairer world through ethical Ai. We have built the world’s most inclusive and intelligent human centric talent solution to innovate the hiring process and disrupt broken practices, especially in high volume recruitment. We believe that every candidate deserves a fair chance in getting a job and that increasingly, organisations care about interrupting the bias that exists in hiring and promotion.

In just over 4 years we have built trusted partnerships with some one of the most well-known and trusted consumer brands who trust our Ai solution to deliver better people faster and more fairly. 

Sapia.ai is proud of its diverse and globally distributed team in Australia, UK and US. We are super passionate about building a talented workforce of individuals from different backgrounds, cultures and ethnicities. By building a strong remote workforce, we empower our employees to work their own hours and focus on outcomes, which helps people balance personal and professional lives. We love being scrappy and thrifty, and we never settle. If this mission and way of working excites you, then come and join us!

About the role

Working in a small but significant team of talented individuals, this is a pivotal role for Sapia’s growth across the ANZ region. Your initial focus will be building relationships with enterprise organisations throughout ANZ that hire in high volumes.

We’re investing more and more into marketing to spread the good news story about Sapia to assist our AEs with warm leads and increased brand awareness. Identifying and managing opportunities will be your main priority. As a key face of the organisation to prospective customers, what you hear in the marketplace can also influence how the product develops so ensuring you build strong relationships internally to make these insights known will be critical.

Being part of our start-up culture allows you to be creative in how you build awareness and manage conversions – we want your ideas and can make them a reality. In return we offer a highly competitive salary and commission structure. As a remote-first organisation, we offer flexible work arrangements that help people balance personal and professional lives.

Okay, now how about some specific responsibilities?

Our business is changing rapidly. Whilst some responsibilities will stay constant, the priorities of this role will be revised as our strategic goals and company strategy matures. 

Key Responsibilities:

• Build relationships with new prospects, qualifying them in/out for opportunities, 
• Build and manage your sales pipeline relative to quota and targets and elevating status/progress with the sales leadership team,
• Partner with marketing on campaigns & events to build brand awareness in your target market,
• Engage and collaborate with prospects at all levels (from Talent Acquisition leads to C-level executives),
• Ability to meet (and preferably) exceed sales goals and targets quarter on quarter,
• Innovating Sales – discover and implement new and interesting ways of engaging your dedicated prospect segment, and
• Build relationships internally to share information and contribute to the development of our product.

What awesomeness will you bring!

• You should have previous experience developing leads and meeting sales quotas. You will use your communication skills to cultivate strong relationships with customers. If you are motivated and results-driven we’d like to meet you,
• You are a relationship builder and you do that through engaging regularly with your customers.  We are selling change and part of your repertoire will be telling ‘stories of change’ to educate customers to trust Ai in their people decisioning,
• You are relentlessly curious- curious to understand how our ground breaking technology works to solve our customers problems and curious about their world and their challenges,
• You are self-organised with a passion for progress over perfection, whilst keeping an eye on the details,
• Willingness and excitement to get out there and hustle
• You thrive in a fast-paced environment and work proactively to learn and optimise skills to succeed, and
• Experience in SAAS sales, and/or HR tech will be looked upon favourably.

What we look for in all of our Sapians, regardless of the role:

What’s in it for you?

• Flexible and remote work options
• The chance to work with an amazing purpose-driven team
• The chance to disrupt the broken recruitment space
• Novated vehicle options
• Training allowance
• Employee options plans

You could be our next Account Executive

Reporting Manager: Head of Sales APAC
Tools of trade: All tools of trade will be provided to perform role (laptop, software)

About Sapia

Our mission is to build a fairer world through ethical Ai. We have built the world’s most inclusive and intelligent human centric talent solution to innovate the hiring process and disrupt broken practices, especially in high volume recruitment. We believe that every candidate deserves a fair chance in getting a job and that increasingly, organisations care about interrupting the bias that exists in hiring and promotion.

In just over 4 years we have built trusted partnerships with some one of the most well-known and trusted consumer brands who trust our Ai solution to deliver better people faster and more fairly. 

Sapia.ai is proud of its diverse and globally distributed team in Australia, UK and US. We are super passionate about building a talented workforce of individuals from different backgrounds, cultures and ethnicities. By building a strong remote workforce, we empower our employees to work their own hours and focus on outcomes, which helps people balance personal and professional lives. We love being scrappy and thrifty, and we never settle. If this mission and way of working excites you, then come and join us!

About the role

Working in a small but significant team of talented individuals, this is a pivotal role for Sapia’s growth across the ANZ region. Your initial focus will be building relationships with enterprise organisations throughout ANZ that hire in high volumes.

We’re investing more and more into marketing to spread the good news story about Sapia to assist our AEs with warm leads and increased brand awareness. Identifying and managing opportunities will be your main priority. As a key face of the organisation to prospective customers, what you hear in the marketplace can also influence how the product develops so ensuring you build strong relationships internally to make these insights known will be critical.

Being part of our start-up culture allows you to be creative in how you build awareness and manage conversions – we want your ideas and can make them a reality. In return we offer a highly competitive salary and commission structure. As a remote-first organisation, we offer flexible work arrangements that help people balance personal and professional lives.

Okay, now how about some specific responsibilities?

Our business is changing rapidly. Whilst some responsibilities will stay constant, the priorities of this role will be revised as our strategic goals and company strategy matures. 

Key Responsibilities:

• Build relationships with new prospects, qualifying them in/out for opportunities, 
• Build and manage your sales pipeline relative to quota and targets and elevating status/progress with the sales leadership team,
• Partner with marketing on campaigns & events to build brand awareness in your target market,
• Engage and collaborate with prospects at all levels (from Talent Acquisition leads to C-level executives),
• Ability to meet (and preferably) exceed sales goals and targets quarter on quarter,
• Innovating Sales – discover and implement new and interesting ways of engaging your dedicated prospect segment, and
• Build relationships internally to share information and contribute to the development of our product.

What awesomeness will you bring!

• You should have previous experience developing leads and meeting sales quotas. You will use your communication skills to cultivate strong relationships with customers. If you are motivated and results-driven we’d like to meet you,
• You are a relationship builder and you do that through engaging regularly with your customers.  We are selling change and part of your repertoire will be telling ‘stories of change’ to educate customers to trust Ai in their people decisioning,
• You are relentlessly curious- curious to understand how our ground breaking technology works to solve our customers problems and curious about their world and their challenges,
• You are self-organised with a passion for progress over perfection, whilst keeping an eye on the details,
• Willingness and excitement to get out there and hustle
• You thrive in a fast-paced environment and work proactively to learn and optimise skills to succeed, and
• Experience in SAAS sales, and/or HR tech will be looked upon favourably.

What we look for in all of our Sapians, regardless of the role:

What’s in it for you?

• Flexible and remote work options
• The chance to work with an amazing purpose-driven team
• The chance to disrupt the broken recruitment space
• Novated vehicle options
• Training allowance
• Employee options plans