Sydney-based, Office-based | Supporting Global GTM Teams

This Sales Development Representative is a meticulous and data-driven professional who thrives on crafting compelling outbound campaigns. They are relentlessly detail-oriented, constantly iterating their approach to achieve optimal results. With strong communication skills, they excel at building meaningful connections with senior HR leaders while maintaining immaculate data hygiene in CRM systems.

They are self-motivated, celebrate metrics, and embrace the systematic nature of sales development. Resilient and adaptable, they bring analytical precision, creativity, and curiosity about AI and HR technology to every interaction — making them an invaluable contributor to pipeline growth.

Overview

We’re looking for a world-class Sales Development Representative to fuel the top of our funnel. This role is for someone who lives and breathes outbound — someone who treats sequences like craft, loves data, and sweats every detail.

You’ll be based in our Sydney office, working shoulder-to-shoulder with our APAC GTM team while supporting our global sales organisation. This is an on-site, learning-heavy role where you will sit with AEs, listen to calls daily, and accelerate your development through real-time collaboration.
You will report directly to our Head of Growth, APAC.

Your job is simple: create high-quality conversations with the right people, at the right companies, at the right time.

If you’re the kind of person who celebrates open rates, rewrites subject lines at midnight, and knows Salesloft better than most people know their own phones… keep reading.

What you’ll do

1. Outbound & Pipeline Generation (your craft)

• Build, test, and optimise outbound sequences across email, phone, LinkedIn, and video.
• Run highly personalised outbound to CHRO, CPO, TA leadership, and HR Ops personas.
• Use Salesloft like a surgeon: sequencing, A/B tests, call workflows, and analytics.
• Maintain immaculate hygiene in Salesforce — no shortcuts, ever.

2. Research & Targeting

• Own and refine our ICP continuously.
• Run exceptional pre-call research: triggers, hiring volumes, ATS stack, governance, and org shifts.
• Spot intent signals early — hiring blitzes, restructures, vendor changes, budget cycles.

3. Qualification

• Conduct crisp, compelling first conversations.
• Uncover real pain: inefficiency, fairness risk, talent shortages, assessment bottlenecks, volume hiring spikes.
• Progress only well-qualified opportunities with airtight notes and next steps.

4. Collaboration & Alignment

• Partner tightly with Marketing (Laura) on campaigns, events, and content-led outreach.
• Collaborate with AEs globally for clean handovers and high-context qualification.
• Track weekly activity, conversions, insights, and sequencing performance.

What you bring

• 1–3 years’ SDR experience in SaaS — ideally HR tech, AI, or enterprise software.
• Mastery of Salesloft (or Outreach): sequences, dashboards, A/B tests, prioritisation.
• Extreme attention to detail — typos physically upset you.
• Outbound is your home: high volume + high craft + high discipline.
• Salesforce, LinkedIn Sales Navigator, and enrichment tools (ZoomInfo, Lusha, Apollo).
• Curiosity about AI, HR, and the future of work — credible with senior HR leaders.
• The resilience and edge of someone who loves the grind: targets, dials, data, iteration. 

Who you are

• Relentless. No sequence is ever “done.”
• A builder. You want to shape an engine, not just run one.
• Fast-moving, feedback-hungry, always iterating.
• Obsessed with craft — messaging, hooks, timing, subject lines.
• Motivated by impact: meetings → pipeline → revenue → customer transformation. 

Success in your first 90 days

You will:

• Launch, manage, and iterate outbound sequences for AU, UK & EU ICPs.
• Follow up on key events & campaigns (WiHTL, Joe & The Juice breakfast series, etc.).
• Deliver a consistent weekly drumbeat of 2–3 booked meetings per day.
• Maintain 100% CRM hygiene.
• Become the internal go-to on outbound messaging for talent leaders.
• Build the foundation of a repeatable, scalable outbound engine. 

Why Sapia.ai

We are redefining hiring around fairness, intelligence, and candidate agency. We work with global consumer brands, run millions of interviews, and power hiring at massive scale. Joining now means helping shape a category, not just selling a tool.

This list is not exhaustive. 

How we hire

Start with our very own Chat Interview – a chance for you to share who you are, in your own words. You’ll answer 5 role-relevant questions over chat, and one using video. Afterwards, you’ll receive personalised insights based on your responses – designed to help you reflect and grow. Our hiring team will be in touch if they plan to move forward with your application.

About Sapia.ai:

Our mission is to build a fairer world through ethical AI. We have built the world’s most inclusive and intelligent human-centric talent solution to innovate the hiring process and disrupt broken practices, especially in high volume. In just over 6 years, we have built trusted partnerships with some of the most well-known and trusted consumer brands that trust our AI solution to deliver better people faster and more fairly. 

We believe that every candidate deserves a fair chance at getting a job and that, increasingly, organisations care about interrupting the bias that exists in hiring and promotion.

Sapia.ai is proud of its diverse and globally distributed team in Australia, UK and Europe. We are super passionate about building a talented workforce of individuals from different backgrounds, cultures and ethnicities. By building a strong remote workforce, we empower our employees to work their own hours and focus on outcomes, which helps people balance personal and professional lives. We love being scrappy and thrifty, and we never settle. If this mission and way of working excites you, then come and join us!

More about the Customer Success Manager position at Sapia.ai:

• Customer Success at Sapia.ai is a ‘jack of all trades, master of many’, though over time our aspiration is to become more focused on the critical few.
• The first and foremost focus is delivering to our customers the best-of-breed solution, which drives user engagement & adoption, and ultimately results in long-term customer retention.
• Your role will shift and change throughout the customer journey, and you will lead onboarding, define customer success metrics and showcase these to the customer in various forms to demonstrate the value of our solution. 
• This is a hands-on role that can be highly technical & tactical, involving facilitating customer workshops, developing predictive models and assessments, optimising a customer’s talent acquisition process, and defining a unique and engaging candidate experience. 
• You will work closely with the Product & Data Science teams to provide continuous feedback and insights on the evolving needs of our customers, users, and candidates. 
• At the end of the day, the most important focus area is planning for renewals and or expansions within a customer, which is all about productising ROI success effectively

Okay, now how about some specific responsibilities?

Client-facing

• Lead APAC Enterprise customer management end-to-end, including 
  • Scope Validation
  • Future-state Process Design
  • Onboarding processes, 
  • Delivering training 
  • Consulting on recruitment best practice (eg Ethical AI, candidate experience, recruitment automation, process optimisation) 
  • Define and measure partnership success
  • Manage outcome data for ROI analysis
  • Drive QBRs/partnership reviews based on success measures & strategic partnership goals
  • Keep customers up-to-date on new product features
  • Ensure continued change management practices are in place
• Expertly consult the customer on how to optimise the use of Sapia.ai products and help them facilitate those improvements
• Stakeholder management: confidently translate Sapia.ai’s value to customers’ business objectives from end-user Recruiters through to the CHRO
• Build collaborative customer relationships to drive effective adoption & advocacy; maintaining customer health & productising success stories

Internal

• Lead Customer Success priorities, direction, and execution of strategy in APAC
• Take the lead on ad hoc internal projects geared towards improving our operational excellence to help us service customers & scale
• Support internal Customer Success reporting across the APAC region
• Advocate for ‘the voice of the customer’ at the intersection between Product, Engineering, Data Science and the Leadership team
• Govern internal ways of working with cross-functional teams & partners

What awesomeness will you bring?

• You have a genuine interest in technology, AI, and are deeply curious about how things work, wanting to learn and understand the complexities of the solution. You will likely be a person who asks “why?” a lot…
• You have experience in enterprise client-facing consultative roles in human capital, talent management, assessment design and or organisational transformation
• Whilst not critical to the role, a sound understanding of talent acquisition (or the least a passion to learn about it) will set you up for success
• You are super disciplined, organised, and experienced in managing projects from discovery through to launch
• You must have deep empathy for customers’ challenges, needs, and business problems and be passionate about playing a hands-on part in solving them!
• You are a relationship builder, and you do that through engaging regularly with your customers
• You are relentless in your pursuit of maximising Sapia.ai’s value for clients
• You have the ability to uncover/ identify opportunities for growth and strategically progress those to expand your client base
• You have a love for teamwork and the ability to work with different team members to enhance our customers’ experience
• You are a resourceful cross-functional collaborator, knowing how to leverage SMEs across the business to optimise value delivery for your customers 
• You take personal pride in being the voice of the customer inside the company
• You will regularly connect with global teammates to share best practices and knowledge
• You thrive in a dynamic, fast-paced environment and work proactively to learn and optimise skills to succeed
• You love to take the lead on operational improvement initiatives

Key Metrics & Outcomes

• The majority of your clients are referenceable advocates
• Achieved internal % NRR target; working diligently to retain and grow your existing client base
• You have clear & organised knowledge & ownership of account health, risks, issues, and challenges across all of your clients
• You have identified churn risks early & effectively, and have proactively pursued paths-to-green for these partnerships
• You have a clear definition of what success means to each client, and are proactively measuring towards those agreed KPIs
• You have prepared & delivered high-quality business reviews to senior client audiences (at an appropriate cadence)
• You are the point of escalation for Enterprise customers across the APAC region
• Retain internal % customer health target, ensuring renewal targets are met

What we look for from all our Sapians, irrespective of the role! 

Great cultures come from great teams; you recognise that by helping others and putting the team above the individual. You do the right thing by the customer and your team members – every time. You are flexible and ambitious – willing to do what it takes to work in a small, growing team to achieve our goals. You turn up to work and you are ‘all in’. You’ll hold yourself and others accountable for getting stuff done on time and to a consistently high quality. You embrace learning and feedback. 

Our Values: 

• We are One Team with One Dream
• We build Trust in everything we do 
• We act like Founders
• We elevate the Human Experience

What’s in it for you?

• Flexible and remote work options
• The chance to work with an amazing, purpose-driven team
• The chance to disrupt the broken recruitment space

This list is not exhaustive

How we hire

Start with our very own Chat Interview – a chance for you to share who you are, in your own words. You’ll answer 5 role-relevant questions over chat, and one using video. Afterwards, you’ll receive personalised insights based on your responses – designed to help you reflect and grow. Our hiring team will be in touch if they plan to move forward with your application.

Our mission is to build a fairer world through ethical AI. We have built the world’s most inclusive and intelligent human-centric talent solution to innovate the hiring process and disrupt broken practices, especially in high-volume recruitment. We believe that every candidate deserves a fair chance at getting a job and that, increasingly, organisations care about interrupting the bias that exists in hiring and promotion.

In just over 5 years, we have built trusted partnerships with some of the most well-known and trusted consumer brands which trust our AI solution to deliver better people faster and more fairly.

We’re proud of our diverse and globally distributed team in Australia, the UK and Europe. We are super passionate about building a talented workforce of individuals from different backgrounds, cultures and ethnicities. By building a strong remote workforce, we empower our employees to work their own hours and focus on outcomes, which helps people balance personal and professional lives. We love being scrappy and thrifty, and we never settle. If this mission and way of working excites you, then come and join us!

Learn more about the Integration Lead position at Sapia.ai: