Careers

You could be our next Sapian!

Sapia.ai has built the world’s most inclusive and intelligent human centric talent solution. We love being scrappy and thrifty, and we never settle. If this mission and way of working excites you, then come and join us.

Our Mission

Building a fairer world through ethical Ai

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Driven by one mission.

At Sapia.ai, we all believe that regardless of age, race, gender identity, sexual orientation, nationality, origin, religious background, neurodiversity or disability, everyone should be given a fair interview process! With Sapia.ai’s products, companies hire with heart, strengthen their employer brand, and reduce time and cost-per-hire by up to 90%.

Diverse and flexible work environment.

Sapia.ai is proud of its diverse and globally distributed team in Australia, UK and US. We are super passionate about building a talented workforce of individuals from different backgrounds, cultures and ethnicities. By building a strong remote workforce, we empower our employees to work their own hours and focus on outcomes.

What's

In it for me?

  • The chance to be part of a mission that could change the world!
  • Competitive salaries
  • Employee options plans
  • Flexible work options
  • Paid time off
  • Carer’s leave and personal leave
  • Amazing career development opportunities
  • Being part of a team of hustlers

When I joined the company, I was able to see that Sapia.ai was on a mission to change the world, and I was excited to be part of it. Joining a start-up opened up so many doors for me and I’m exposed to so much more than my job role.
We have such an amazing team right across the world, from customer success to data science, with everything in between. I’m learning so much from great minds and the enthusiasm and passion is inspiring. And the best part is, you can work anywhere! Everyone in the team is measured on output rather than where and when the work is done.

Jon Daye | Customer Success Manager

I love working for Sapia.ai because it matters. We solve important problems, change lives every 30 seconds, and work with incredible people. Everyone here is someone who loves to learn, design, collaborate, build, and respectfully challenge each other to think bigger and better about the problem to solve. It’s a truly inspiring environment that sets my heart and head on fire every single day!

Kat Angelidis | Solutions Architect

Why did I join Sapia.ai? Simply put, it’s because of Phai. Little did I know that giving an interview could be so seamless, easy, convenient and engaging! Once I interviewed with Phai, there was no going back.

Sapia.ai has an incredible product, a lovely team, and an insanely bright future. I love working at Sapia.ai because here, I feel challenged to do better each and every day! It feels amazing to be able to collaborate with such a passionate team. We’re all driven by the same mission. I do believe Sapia.ai has the power to change the world and hope with all my heart that it is successful in its goal to reduce hiring bias and give every candidate a fair go (no ghosting here).

Meghna Shahani | Marketing Coordinator

Sapia.ai

Join us now

About Sapia.ai:

Our mission is to build a fairer world through ethical AI. We have built the world’s most inclusive and intelligent human-centric talent solution to innovate the hiring process and disrupt broken practices, especially in high-volume recruitment. We believe that every candidate deserves a fair chance at getting a job and that organisations increasingly care about interrupting the bias that exists in hiring and promotion.

In just over 5 years we have built trusted partnerships with some of the most well-known and trusted consumer brands who trust our AI solution to deliver better people faster and more fairly.

Sapia is proud of its diverse and globally distributed team in Australia, UK and the US. We are super passionate about building a talented workforce of individuals from different backgrounds, cultures and ethnicities. By building a strong remote workforce, we empower our employees to work their own hours and focus on outcomes, which helps people balance personal and professional lives. We love being scrappy and thrifty, and we never settle. If this mission and way of working excites you, join us!

You could be the next Customer Success Support & Onboarding Specialist

Reporting Manager: Head of Customer Success
Tools of trade: All tools of the trade will be provided to perform the role (laptop, software)
Region: Global (will be required to work UK and AU overlap hours)

Learn more about the Customer Success Support & Onboarding Specialist position at Sapia:
Support Delivery:

We have already implemented a smooth, automated tech support experience which manages the bulk of the issues, but as we grow, and more customers come online, we need to augment our capacity to support candidates and customers globally. 

Customer Implementation & Onboarding Specialist:

As an internal technical resource, you will build, test, and deploy our solutions for new customers. The Customer Success Manager (CSM) will lead the client engagement and design activities. 

You will also support CSMs in delivering expansion projects & solutions for existing customers. 

This is a hands-on role that will require technical acumen, familiarity and interest in behavioural/personality assessments, how AI is used in solutions for recruitment in general, the ability to problem solve technical issues, strong project management skills and strong time management skills

Okay, now how about some specific responsibilities?

Our business is changing rapidly. While some responsibilities will stay constant, this role’s priorities will be revised as our strategic goals and company strategy mature.

Key Responsibilities:

  • Managing and responding to the level 1 technical support enquiries coming from customers and candidates
  • Become familiar with the full Sapia product suite and how it relates to support enquiries
  • Escalate/Liaise with the Product/Engineering teams to address issues or fix bugs
  • Building customer and candidate confidence in our technology through best-practice issue resolution & escalation
  • Lead the optimisation and enhancement of the candidate self-service portal and bot to automate experience further and reduce ticket volumes
  • Reporting of Support Delivery metrics; both internally & externally to clients
  • Become an intercom SME; manage the integrity of intercom data by monitoring the contact management approach
  • Technical implementation (build, test, deploy) of our solutions for new customers
  • Supporting sales with preparing demo accounts in the Sapia.ai platform
  • Compiling and sending monthly CSAT emails to customers
  • Become an intercom SME; manage the integrity of intercom data by monitoring the contact management approach
  • Support the CS team in collecting data and insights for client presentation and other reports
  • Ad-hoc assistance in project work for the commercial team 

What awesomeness will you bring?

  • Desire to learn
  • You must have deep empathy for the customers/candidates and have a pleasant and friendly communication style
  • Have a genuine interest in technology, AI and how it supports HR/Talent Acquisition
  • Comfortable working in a technical environment and eager to understand what is under the hood and how it works
  • Ability to work autonomously to get things done, with plenty of drive and initiative to help identifying opportunities for improvement
  • Flexible and ambitious – willing to do what it takes to work in a small, virtual and growing team to achieve our goals
  • Technical Skills: Intercom for candidate & customer support, technical skills in implementing SaaS solutions, preferably in AWS, and the ability to triage and troubleshoot technical problems. 
  • Soft Skills: Critical thinking and analytical skills; problem solving skills; naturally curious, learning & researching skills, time management.

Key Metrics & Outcomes

  • Candidate Support SLAs & Reporting
  • Time-to-Launch for new clients
Apply now

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