Are you a recruiter or hiring manager looking for help with using the Sapia.ai platform? Visit our user help centre here.
Often when applying for roles, especially with big companies, candidates aren’t able to fully express why they would be great for the job. With thousands of CVs to review, great candidates like you can get missed. That’s why we designed the AI-enhanced Chat Interview. To give every candidate a fair go, and the chance to be interviewed and assessed equally in the AI interview process.
Read on for some info on how Chat Interview works, and some top tips on how to complete your Chat Interview for the role.
If you have any technical issues and need to troubleshoot all of your answers can be found on this page. Please look for your question below.
Chat Interview is a text-based interview and assessment which allows prospective employers to interview every applicant who applies for a role. Every candidate is assessed on the same set of attributes derived from their responses, and nothing else. No sensitive characteristic such as gender, age and race are used in our AI. Our use of data means we can measure for adverse impact, which is impossible with human decisions. After completing the Chat Interview you will receive a free personality profile and coaching tip, based on your responses. This is for your eyes only, and not shared with your prospective employer.
You’ll access Chat Interview in one of two ways, depending on how your prospective employer has implemented it:
Chat Interview can be completed on a compatible smartphone (including Android and Apple iOS), tablets, and personal computers.
You’ll need to use an up-to-date web browser. Chat Interview supports Google Chrome, Microsoft Edge, Apple Safari, and Mozilla Firefox. We recommend Google Chrome for the best user experience.
You have clicked the link to your Chat Interview, but a window comes up that says, ‘browser unsupported’. If this happens make sure you have the latest version of either Chrome, Firefox, Safari, Edge. You can download any of these browsers for free either from their respective websites, from the App Store, or from Google Play.
If you are using one of these four supported browsers and the ‘browser unsupported’ window continues to show after clicking the link; clear your browser history. If you’re not sure how to do this, you can use your preferred search engine to find instructions for the browser you are using.
If you have done the above and it’s still not working, copy the link and open it in a private browsing window, e.g. Incognito in Chrome. This option will automatically clear all history and cookie data and will allow you to continue with your Chat Interview.
When landing on the Chat Interview you have entered your personal details, but you can’t click on the ‘continue’ button.
Scroll up to the text box you want to edit, to the left of this response you will see a pencil icon, press this and you will be able to edit your response.
Move your mouse to the body of Chat Interview (in the middle of the page) and then scroll up or down. On mobile, just touch the screen at the centre of the window and swipe up or down. This will move the screen and enable you to review responses and change them if need be.
Absolutely – there is no time limit. When you begin you will receive an from
notification@Sapia.ai, which contains your unique link to your Chat Interview. All your answers will be saved so you can pick up where you left off. If you cannot see the email in your inbox, make sure to check your spam/junk folder.
A text interview is your opportunity to tell your story, for your prospective employer to get to know the real you. You’ll be asked a number of behavioural interview questions that are directly related to the role and the company that you’re applying for. They’re similar to the types of questions you might be asked over the phone or face to face in a regular interview – except that here, you type your answers. You can complete this interview on a mobile, tablet, or computer, and you can do it whenever you like. You can take as much time as you like to answer each question, so it’s a lot less pressure than a regular interview.
You will be asked between 5-7 text-based questions, and it’s really important that you use between 50-150 words to answer each question.
These questions are mainly “behavioural interview questions” and they will generally ask you to provide an example from your personal experience of when you have demonstrated a particular work-based trait or behaviour.
You may also be asked some multiple-choice questions as part of your interview as well.
No and no! There is no video recording. There is no camera used. All you’re assessed on is your written answers to the questions, and nothing more.
It is what’s known as ‘blind screening’ – so that every candidate gets a fair go.
We want you to be as comfortable as possible when answering your interview questions, so there’s no need to worry about being recorded.
Unfortunately, we don’t offer this right now. But if you think this is something you would like to use, let us know by clicking the ‘enquiry’ button at the top of this page.
We’re always here to help. If you’re having trouble accessing or submitting your Chat Interview, please click ‘HELP’ at the bottom of this page and we’ll get back to you as soon as we can.
So that we can help you faster, please include the following information in your email:
Please note, we can only help you with your Chat Interview experience, as we have no visibility of your application before or after Chat Interview.
Any questions you have about your job application overall, including its progress after completing the Chat Interview, should be addressed to your prospective employer.
You’ll receive an email with your My Insights personality profile, and a coaching tip to help you with your job search. This is based on your responses to the Chat Interview questions. After that, it’s up to the recruitment team at your prospective employer to get in touch with you. They’ll handle your application from there.
We create your individual personality profile and coaching tip from your answers to your Chat Interview.
Specifically, we create the personality profile using linguistic analysis, utilising machine learning to infer personality traits aligned to the HEXACO model.
HEXACO is a widely used and accepted six trait model of personality that conceptualises personality in terms of these six dimensions:
The insights you receive are derived from how you score based on your answers, on each personality dimension within the HEXACO framework. This generates a description that explains the likely behaviour of someone with that score level, on that dimension. It’s important to note that there is no right or wrong score for personality; each of us will score differently on each trait and as such would have a different insight for each dimension. The coaching tips are based on the highest scoring trait and a bank of coaching tips created by our career counsellors.
When you are applying for a job, you’re trusting us with your information. We understand that this is a big responsibility and we work hard to protect your information and put you in control.
When it comes to security, we use three practices:
What if Sapia.ai is breached?
In the event we are breached, we have developed emergency response processes and playbooks that ensure we can respond to breaches by controlling the breach and communicating the breach. In the event of a serious breach, we’re committed to ensuring that we communicate breaches to impacted candidates as quickly as possible.