Using Sapia’s Smart Interviewer for contact centre hiring quality

With a global shortage of candidates and 50% leakage from app to assessment centre, one of Australia’s largest general insurance groups needed to do something revolutionary.

The problem

With a global shortage of candidates across skilled and entry level roles, this insurer needed a smarter way to capture candidates across the business – from sales and service to banking & insurance claims. Candidate leakage through their process was almost 50% from application to assessment centre. The team needed a way to keep candidates engaged and improve hiring velocity without compromising on quality or diversity.

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