How a large general insurer achieved 93% positive candidate sentiment in contact centre screening
Success in a contact centre requires soft skills in spades. Regardless of experience, if you’ve got empathy for customers, resilience in the face of complaints, or the drive to achieve sales goals, you can make it.
One of Australia’s largest general insurers needed to transform its hiring. Leakage rates were through the roof and the candidate shortage was hitting hard. It needed a new way to find the right people for their business.
In this case study, you’ll learn how we:
- Helped the contact center lift its interview completion rate from 50% to 83%
- Saved 3,400 hours in screening time
- Achieved a Candidate Happiness score of 9.2/10.
A very happy candidate
This was a very refreshing experience. Different from other employers on the current job market. This option has been easy and very flexible.