About Sapia.ai

Our mission is to build a fairer world through ethical AI. We have built the world’s most inclusive and intelligent human-centric talent solution to innovate the hiring process and disrupt broken practices, especially in high volume. We have built trusted partnerships with some of the most well-known and trusted consumer brands that trust our AI solution to deliver better people faster and more fairly.

We believe every candidate deserves a fair chance at getting a job, and that, increasingly, more organisations are working to interrupt bias in hiring and promotion.

Sapia.ai is proud of its diverse and globally distributed team in Australia, the UK, Europe and North America. We are super passionate about building a talented workforce of individuals from different backgrounds, cultures and ethnicities. By building a strong workforce, we empower our employees to work their own hours and focus on outcomes, which helps people balance personal and professional lives. We love being scrappy and thrifty, and we never settle.

We are at the forefront of the AI revolution in HR. Our mission is to make hiring fair and human for everyone. You will join a high-growth team where your impact is visible every day, working with some of the world’s most recognisable brands to transform their talent strategy.

If this mission and way of working excites you, then come and join us!

 

You could be the next Account Manager (UK)

Reporting Manager: Chief Executive Officer

Location: United Kingdom (Remote / Hybrid)

Tools of trade: To be provided

 

Learn more about the Account Manager position at Sapia.ai:

As the Account Manager for the UK and EMEA, you will be the primary engine behind our most ambitious growth phase yet. This isn’t a traditional “maintenance” role; we are looking for a strategic powerhouse to spearhead the introduction of our latest technological innovations and drive product expansion across our customer portfolio. You will act as the bridge between our cutting-edge R&D and our clients, ensuring our partners are the first to benefit from our rapidly evolving solution suite.

 

Okay, now how about some specific responsibilities?

• Drive Product Expansion: Proactively identify untapped opportunities within established accounts to integrate new products, features, and services.
• Innovation Evangelism: Master our roadmap of “incredible innovations” and translate technical breakthroughs into compelling business cases for your clients.
• Strategic Account Planning: Develop high-growth account strategies that move beyond renewals to focus on deep-level product adoption and “stickiness.”
• Feedback Loop: Partner with the Product Development team to funnel market insights directly into our innovation pipeline, ensuring our next build solves real-world client challenges.
• Revenue Growth: Take full ownership of expansion targets, ensuring that as our product line grows, our northern hemisphere revenue follows suit.

 

Why This Role?

We are currently outpacing the market in terms of development speed. You will have the unique advantage of representing a constantly expanding portfolio, giving you a “never-ending” toolkit to solve client problems and dominate the sector.

 

What awesomeness will you bring?

• Growth Mindset: A proven track record of expanding account value through upselling new, innovative solutions.
• Tech Fluency: The ability to get “under the hood” of our products and explain complex innovations with clarity and wit.
• Strategy Experience: building 12–24 month account roadmaps focused on product diversification.
• Influence: Strong negotiation skills with the ability to pivot a client’s strategy toward our latest offerings.

 

Key Metrics & Outcomes

• Net Revenue Retention (NRR): Maintain >90% actual retention and drive incremental ARR growth opportunities through expansions.
• Customer Satisfaction (NPS/CSAT) Ensure a high standard of client advocacy and positive sentiment.
• Product Depth – Increase the number of active features used per account.

 

What we look for from all our Sapians, irrespective of the role!

Great cultures come from great teams; you recognise that by helping others and putting the team above the individual. You do the right thing by the customer and your team members – every time. You are flexible and ambitious – willing to do what it takes to work in a small, growing team to achieve our goals. You turn up to work, and you are ‘all in’. You’ll hold yourself and others accountable for getting stuff done on time and to a consistently high quality. You embrace learning and feedback.

 

Our Values:

We are One Team with One Dream

We build Trust in everything we do

We act like Founders

We elevate the Human Experience

 

What’s in it for you?

Flexible and remote work options

The chance to work with an amazing, purpose-driven team

The chance to disrupt the broken recruitment space

 

This list is not exhaustive