About Sapia.ai:

Our mission is to build a fairer world through ethical AI. We have built the world’s most inclusive and intelligent human-centric talent solution to innovate the hiring process and disrupt broken practices, especially in high volume. In just over 7 years, we have built trusted partnerships with some one of the most well-known and trusted consumer brands who trust our AI solution to deliver better people faster and more fairly.

We believe that every candidate deserves a fair chance at getting a job and that increasingly, organisations care about interrupting the bias that exists in hiring and promotion.

Sapia.ai is proud of its diverse and globally distributed team in Australia and Europe. We are super passionate about building a talented workforce of individuals from different backgrounds, cultures and ethnicities. By building a strong remote workforce, we empower our employees to work their own hours and focus on outcomes, which helps people balance personal and professional lives. We love being scrappy and thrifty, and we never settle. If this mission and way of working excites you, then come and join us!

 

You could be the next Partnerships Manager (Velocity and Scale)

Reporting Manager: CEO

Tools of trade: To be provided

 

Learn more about the Partnerships Manager position at Sapia.ai:

As our UK-Based Partnerships Manager, your mission is to build a high-speed customer acquisition engine. We aren’t looking for “paper partnerships”; we are looking for market traction. You will be responsible for identifying, onboarding, and managing a partner ecosystem that helps win their first deals and delivers a repeatable system that delivers a high volume of new customers.

Your success is measured by the velocity of customer acquisition and adoption, proving that our partners can repeatedly and consistently sell our solution into their customer base.

 

Okay, now how about some specific responsibilities?

• Partner Recruitment: Identify and sign 3–5 strategic partners within your first 12 months who have a high-density overlap with our target market. Qualify partners based on their ability to sell with active sales motions
• Enablement & Training: Deliver the “Playbook” that allows partner sales teams to pitch, demo, and close deals autonomously. Build a clear onboarding pathway that allows partners to become productive quickly, and something we can measure them on
• Velocity Execution: Work “in the trenches” to secure the first 50 paying customers via the partner channel, focusing on speed and repeatable processes. We expect you to co-sell initial opportunities to prove value and build confidence with Partners
• Traction Management: Own the relationship from partner signature through to the 10th successful customer implementation per partner
• Feedback Loop: Report back to Product and Leadership on what partner customers need to increase “stickiness” and reduce friction

 

What awesomeness will you bring?

• Bias for action: You prefer a “closed deal” over a “perfect deal.” You value 10 active customers over 1 theoretical “whale.”
• System builder: You don’t just want to sell; you want to build a system where others sell for us
• Hustle & resilience: You are comfortable being the first in this role and building the process from scratch
• Curious about technology and AI: You have a genuine interest in technology, AI, and how things work. You ask “why?” often, want to understand the complexity of the solution, and can quickly build credibility with partners by translating that understanding into commercial value
• Consultative and commercially minded: You bring experience in enterprise-facing consultative roles, ideally across human capital, talent, assessment, workforce transformation, or adjacent technology categories. You know how to uncover partner needs, shape solutions, and move opportunities forward
• Highly Organised and execution-focused: You are disciplined, structured, and capable of managing complex partnership opportunities from early discovery through onboarding, activation, and growth
• Empathy for partner and customer challenges: You take the time to understand business problems, market pressures, and commercial goals. You are motivated by solving real problems and helping partners create meaningful value for their customers
• Relationship builder: You build trust through regular, thoughtful engagement. You know how to create momentum with partners, keep them engaged, and deepen relationships over time
• Cross-functional collaborator: You work effectively across sales, customer success, product, marketing, and subject matter experts to ensure partners are well supported and set up for success
• Voice of the market internally: You take pride in representing the needs of partners and the market inside the business, sharing insights that help improve positioning, product relevance, and go-to-market execution
• Global Mindset: You are comfortable working with global teammates, sharing best practice, and learning from different markets to strengthen the partnership function
• Thrives in fast-moving environments: You are energised by pace, ambiguity, and change. You proactively learn, adapt, and improve as the business and partnership model evolve

 

The Velocity Roadmap: What Success Looks Like

Phase 1: Build & Proof (Months 1–4)

• The Goal: 10 Customers
• KPIs: Full product mastery, signing the first 3 key partners, and securing the first 10 paying customers to prove the channel’s viability

Phase 2: The Scale-Up (Months 5–12)

• The Goal: 40 Additional Customers (50 Total)
• KPIs: Establishing a steady run-rate of 4–6 new customers per month. Creation of a “Channel Scale Playbook” to automate onboarding and enablement for future partners

What we look for from all our Sapians, irrespective of the role! 

Great cultures come from great teams; you recognise that by helping others and putting team above individual. You do the right thing by the customer and your team members – every time. You are flexible and ambitious – willing to do what it takes to work in a small growing team to achieve our goals. You turn up to work and you are ‘all in’. You’ll hold yourself and others accountable for getting stuff done on time and to a consistently high quality. You embrace learning and feedback.

Our Values: 

• We are One Team with One Dream
• We build Trust in everything we do
• We act like Founders
• We elevate the Human Experience

 

What’s in it for you?

• Flexible and remote work options
• The chance to work with an amazing, purpose-driven team
• The chance to disrupt the broken recruitment space

 

How we hire

We believe there’s more to you than your CV. So, we start with a chat interview, our very own, designed to uncover your potential and give you the space to share who you are in your own words. You’ll answer 5-6 role-relevant questions over chat. It’s untimed and mobile-friendly. Afterwards, you’ll get personalised insights from the interview, based on your written responses. Our hiring team will reach out to you directly if they’d like to move forward.

 

This list is not exhaustive

Apply now

About Us

At Sapia.ai, we’re pioneering the future of ethical, AI-powered hiring. With millions of candidates engaging with our Chat Interview every year, we are redefining how talent is discovered, assessed, and nurtured. Our products are trusted by some of the world’s most innovative companies, and we’re just getting started.

Why this role exists

We’ve assessed 8M+ candidates across 47 countries, and we’re innovating faster than ever, building next-gen assessment tools powered by Gen AI, validating new competency models, and helping global enterprises make fairer, smarter hiring decisions.

We need someone who can design rigorous validation studies, explain the “why” behind our methodology to enterprise clients, and partner with our Product and Data Science teams to push the boundaries of what’s possible with AI-powered assessments.

It’s a role for scientists who don’t just quote theory; you roll up your sleeves, dive into data, experiment with Gen AI tools, and build frameworks that matter.

What You’ll Do

• Drive Scientific Rigor: Design and execute validation studies for our Gen AI-powered assessment tools. Conduct adverse impact analyses, psychometric evaluations, and ensure our AI remains fair and scientifically sound.
• Be Customer-Facing: Present confidently to enterprise clients (CHROs, Talent Acquisition leaders, procurement teams) about our methodology. Run job analyses and competency modelling engagements that build trust and demonstrate value.
• Partner with Product & Data Science: Collaborate closely with engineering and data science teams to improve model performance. Translate research findings into actionable product improvements and contribute to strategic decisions about assessment innovation.
• Get Hands-On with Data: Work directly with our massive behavioural dataset. You don’t need to ship production code, but you should be comfortable exploring data, running analyses, and experimenting with tools (i.e. independently running predictive validity studies).
• Shape Thought Leadership: Publish research, present at conferences (e.g. SIOP), and contribute to white papers that establish Sapia.ai as a leader in responsible AI for hiring.
• Experiment with Gen AI: Stay curious about how Large Language Models can advance people science. Test hypotheses, prototype new approaches, and help us innovate at the intersection of I/O psychology and AI.

What You Bring

• A minimum of an MSc in I/O Psychology, Organisational Psychology, or related field (PhD strongly preferred).
• Deep expertise in psychometrics, validation methods, test theory, and assessment design. You can confidently explain concepts like construct validity, adverse impact, criterion-related validity, and reliability to both technical and non-technical audiences.
• Customer-facing consulting skills: You’ve worked directly with clients or stakeholders, translating complex science into clear, confident recommendations. You build trust through expertise, not jargon.
• Genuine curiosity about AI/ML and Gen AI: You don’t need to be a data scientist, but you should be excited to understand how AI works, eager to learn technical skills, and comfortable experimenting with new tools.
• Startup mindset: You thrive in fast-paced, ambiguous environments. You’re comfortable with rapid iteration, rolling up your sleeves, and solving problems without perfect information.
• Strong analytical thinking: You bring data to every discussion. You are familiar with statistical analysis using tools such as SPSS, R Studio, etc. You can design studies, interpret complex data, identify limitations, and make evidence-based recommendations.

Good to Have

• Experience with Python, R, or SQL for data analysis and visualisation.
• Prior work with AI-powered assessments, NLP, or machine learning in a talent context.
• Publications or conference presentations in I/O psychology or related fields.
• Experience conducting job analyses or building competency frameworks for enterprise clients.

How we hire

We believe there’s more to you than your CV. So, we start with a chat interview, our very own, designed to uncover your potential and give you the space to share who you are in your own words. You’ll answer 5-6 role-relevant questions over chat. It’s untimed and mobile-friendly. Afterwards, you’ll get personalised insights from the interview, based on your written responses. Our hiring team will reach out to you directly if they’d like to move forward.

Apply now

About Us

At Sapia.ai, we’re pioneering the future of ethical, AI-powered hiring. With millions of candidates engaging with our AI interviews every year, we are redefining how talent is discovered, assessed, and nurtured. Our products are trusted by some of the world’s most innovative companies, and we’re just getting started.

Why this role exists

We’ve assessed 8M+ candidates across 47 countries, and we’re innovating faster than ever, building next-gen assessment tools powered by Gen AI, validating new competency models, and helping global enterprises make fairer, smarter hiring decisions.

This role exists to help us maintain the scientific rigour that makes our AI trustworthy: conducting validation studies, supporting customer engagements, and ensuring our assessments remain fair and defensible.

This is a high-growth role for a mid-career professional seeking to build deep expertise at the intersection of people science and AI. It’s a role for ambitious scientists who want to learn fast, contribute meaningfully from day one, and grow into a leader in this unique space.

What You’ll Do

• Support Validation Research: Conduct adverse impact analyses, reliability studies, and criterion-related validation research on our AI-powered assessments. Help ensure our tools meet professional standards (EEOC, SIOP Principles) and build client confidence.
• Analyse Behavioural Data: Work with our extensive candidate dataset to uncover insights into hiring patterns, competency predictors, and assessment effectiveness. Build your data analysis skills while applying your psych knowledge.
• Contribute to Customer Success: Support customer-facing engagements by preparing scientific documentation, explaining methodology in client presentations, and helping answer technical questions from enterprise buyers.
• Collaborate Across Teams: Partner with Product, Data Science, and Customer Success teams. Translate scientific concepts for non-psychologists and bring customer insights back to improve our methodology.
• Run Job Analyses: Conduct competency modelling and job analysis projects for clients, using both our Job Analysis Studio tool and traditional I/O methods. Build consulting skills while deepening your assessment expertise.
• Stay Current with Gen AI: Learn how Large Language Models work and how they’re changing people science. Experiment with AI tools, read emerging research, and contribute ideas for innovation.
• Build Thought Leadership: Support white papers, conference presentations, and case studies. Start building your professional reputation while contributing to Sapia.ai’s scientific credibility.

What You Bring

• MSc in I/O Psychology or related field (recent graduates welcome; PhD candidates also encouraged to apply).
• Foundation in psychometrics: You understand core concepts like reliability, validity, adverse impact, and test fairness.  You can explain why these matter for real-world hiring decisions.
• Familiarity with competency modelling, job analysis, or assessment design from internships or coursework.
• Analytical mindset: You’re comfortable with statistics (regression, ANOVA, correlation) and excited to level up your technical skills. Basic experience with SPSS, R, or Python is helpful, but we’ll teach you what you need.
• Curiosity about AI: You don’t need a technical background, but you’re genuinely interested in how AI and machine learning work. You want to understand Gen AI, not just read about it.
• Communication skills: You can explain complex concepts clearly to non-experts. You’re building towards being client-ready, even if you’re not there yet.
• Startup mentality: You’re comfortable with ambiguity, quick to adapt, and eager to learn. You see challenges as opportunities, and you’re not afraid to ask questions or try new approaches.
• Growth ambition: You’re not looking for “just a job”—you want to build expertise that positions you as a leader in AI-powered assessment in 3-5 years.

Good to Have

• Experience with Python, R, or SQL (even basic coursework or self-taught projects).
• Exposure to AI/ML concepts through courses, projects, or personal interest.
• Experience presenting research (thesis defence, conference posters, class presentations).

How we hire

We believe there’s more to you than your CV. So, we start with a chat interview, our very own, designed to uncover your potential and give you the space to share who you are in your own words. You’ll answer 5-6 role-relevant questions over chat. It’s untimed and mobile-friendly. Afterwards, you’ll get personalised insights from the interview based on your written responses. Our hiring team will reach out to you directly if they’d like to move forward.

Apply now

Location: ANZ-based (Melbourne or Sydney Preferred) 

About Us

At Sapia.ai, we’re pioneering the future of ethical, AI-powered hiring. With millions of candidates engaging with our Chat Interview every year, we are redefining how talent is discovered, assessed, and nurtured. Our products are trusted by some of the world’s most innovative companies, and we’re just getting started.

Why this role exists

We’re building the world’s first fully AI-led hiring platform, and great software is at the heart of making that experience feel effortless and human. This role exists to help us scale that magic—through clean, resilient code and thoughtful systems that power millions of candidate conversations, every day.

You’ll be joining a fast-paced, innovation-driven team where ownership is high and learning never stops. It’s a role for builders who thrive on curiosity, care about craft, and want to help shape the future of fair hiring.

What You’ll Do

• Feature Delivery (Backend Preferred): Build, test, and deploy features across the stack. Your primary focus will be designing robust backend services using Node.js, while also capable of implementing the necessary React/TypeScript frontend components to bring features to life.
• AI-Powered Feature Development: Collaborate closely with our Machine Learning team to seamlessly integrate cutting-edge NLP and generative AI capabilities into the product.
• Contribute to Scalable Systems: Collaborate with senior engineers to evolve our core application architecture. You will help implement performant solutions on AWS, ensuring our microservices remain modular and resilient.
• Collaborative Growth: Engage actively in code reviews and pair programming. You will share your backend knowledge with the team while actively learning from senior mentors.
• Accelerate with AI: Leverage AI assistant tools to accelerate development and debugging, while applying critical judgment to ensure all code meets our high standards for quality, security, and integrity.
• Adaptable & Curious: In a tech landscape that evolves at lightning speed, you have a deep-seated curiosity and a drive to continuously learn. You are quick to adapt, embracing new tools and technologies to solve problems and find a way through any challenge.

What You Bring

• A minimum of 2 years of experience as a Full Stack or Backend Engineer, including successfully deploying web applications into a production setting.
• Proven expertise in backend development is essential, ideally with Node.js and frameworks such as NestJS or Express. Experience with other languages, like C#, is also acceptable.
• Solid knowledge of Microservices architecture and distributed systems, capable of implementing modular and resilient services.
• Ensure adherence to SOLID principles and established Design Patterns, resulting in code that is clean, highly testable, and maintainable for the long term.
• Competence with React and TypeScript to build and maintain UI components and integrate them effectively with backend services.
• Proficiency in designing and implementing scalable APIs (RESTful or GraphQL).
• Demonstrated experience with NoSQL or SQL databases (e.g., MongoDB, MySQL).
• Proven experience with cloud services (AWS, Azure, or GCP), specifically using technologies such as Lambda or ECS for application deployment and management.
• A profound curiosity and a rapid assimilation capacity—you are adept at quickly adopting new technologies and leveraging AI tools such as Cursor to optimize your workflow.

Good to Have

• Experience with or a strong interest in developing AI features, such as building AI agents or chatbots, or integrating Large Language Models (LLMs). This curiosity is highly valued as we expand our AI capabilities.
• Basic proficiency in Python for tasks such as scripting, data processing, and utilising Machine Learning libraries.
• Experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines (e.g., GitHub Actions) and modern DevOps tools, including Docker.

 

How we hire 

We believe there’s more to you than your CV. So, we start with a chat interview, our very own, designed to uncover your potential and give you the space to share who you are in your own words. You’ll answer 5-6 role-relevant questions over chat and submit a short video answer. It’s untimed and mobile-friendly. Afterwards, you’ll get personalised insights from the interview, based on your written responses. Our hiring team will reach out to you directly if they’d like to move forward.

Apply now

About Sapia.ai

Our mission is to build a fairer world through ethical AI. We have built the world’s most inclusive and intelligent human-centric talent solution to innovate the hiring process and disrupt broken practices, especially in high volume. In just over 7 years, we have built trusted partnerships with some of the most well-known and trusted consumer brands that trust our AI platform to deliver better people faster and more fairly.

We believe that every candidate deserves a fair chance at getting a job and that, increasingly, organisations care about interrupting the bias that exists in hiring and promotion. Sapia.ai is proud of its diverse and globally distributed team in Australia and Europe. We are super passionate about building a talented workforce of individuals from different backgrounds, cultures and ethnicities. By building a strong remote workforce, we empower our employees to work their own hours and focus on outcomes, which helps people balance personal and professional lives. We love being scrappy and thrifty, and we never settle. If this mission and way of working excites you, then come and join us!

 

You could be our next Senior Customer Success Manager

Reporting Manager: Head of Growth – APAC

Tools of trade: To be provided

 

Learn more about the Customer Success Manager position at Sapia.ai

Customer Success at Sapia.ai is a ‘jack of all trades, master of many’, though over time, we aspire to become more focused on the critical few.

• The first and foremost focus is delivering to our customers the best of breed solution, which drives user engagement & adoption, and ultimately results in long-term customer retention.
• Your role will shift and change throughout the customer journey. You will lead onboarding, through defining customer success metrics and showcasing these to the customer in various forms to demonstrate the value of our solution.
• This is a hands-on role and can be highly technical & tactical, which will involve facilitating customer workshops, developing predictive models and assessments, optimising a customer’s talent acquisition process, and defining a unique and engaging candidate experience.
• You will work hand in glove with Product & Data Science teams to provide continuous feedback and insights on the evolving needs of our customers, users, and candidates.
• At the end of the day, the most important focus area is planning for renewals and or expansions within a customer, which is all about productising ROI success effectively!

 

Okay, now how about some specific responsibilities?

Client-facing

Lead APAC Enterprise customer management end-to-end, including

• Scope Validation
• Future-state Process Design
• Onboarding processes,
• Delivering training
• Consulting on recruitment best practice (e.g., Ethical AI, candidate experience, recruitment automation, process optimisation)
• Define and measure partnership success
• Manage outcome data for ROI analysis
• Drive QBRs/partnership reviews based on success measures & strategic partnership goals
• Keep customers up-to-date on new product features
• Ensure continued change management practises are in place
• Expertly consult the customer on how to optimise the use of Sapia.ai products and help them facilitate those improvements
• Stakeholder management: confidently translate Sapia.ai’s value to customers’ business objectives from end-user Recruiters through to the CHRO
• Build collaborative customer relationships to drive effective adoption & advocacy; maintaining customer health & productising success stories

Internal

• Lead Customer Success priorities, direction, and execution of strategy in APAC
• Take the lead on ad hoc internal projects geared towards improving our operational excellence to help us service customers & scale
• Support internal Customer Success reporting across the APAC region
• Advocate for ‘the voice of the customer’ at the intersection between Product, Engineering, Data Science and the Leadership team
• Govern internal ways of working with cross-functional teams & partners

 

What awesomeness will you bring?

• You have a genuine interest in technology and AI, and are deeply curious about how things work and want to learn and understand the complexities of the solution. You will likely be a person who asks’ “why?” a lot…
• You have experience in enterprise client-facing consultative roles in human capital, talent management, assessment design and or organisational transformation
• Whilst not critical to the role, a sound understanding of talent acquisition (or at least a passion to learn about it) will set you up for success
• You are super disciplined, organised, and experienced in managing projects from discovery through to launch
• You must have deep empathy for customers’ challenges, needs, and business problems and be passionate about playing a hands-on part in solving them!
• You are a relationship builder, and you do that through engaging regularly with your customers
• You are relentless in your pursuit of maximising Sapia.ai’s value for clients
• You can uncover/ identify opportunities for growth and strategically progress those to expand your client base
• You have a love for teamwork and the ability to work with different team members to enhance our customers’ experience
• You are a resourceful cross-functional collaborator, knowing how to leverage SMEs across the business to optimise value delivery for your customers
• You take personal pride in being the voice of the customer inside the company
• You will regularly connect with global teammates to share best practices and knowledge
• You thrive in a dynamic, fast-paced environment and work proactively to learn and optimise skills to succeed
• You love to take the lead on operational improvement initiatives

 

Key Metrics & Outcomes

• The majority of your clients are referenceable advocates
• Achieved internal % NRR target; working diligently to retain and grow your existing client base
• You have clear & organised knowledge & ownership of account health, risks, issues, and challenges across all of your clients
• You have identified churn risks early & effectively, and have proactively pursued paths-to-green for these partnerships
• You have a clear definition of what success means to each client, and are proactively measuring towards those agreed KPIs
• You have prepared & delivered high-quality business reviews to senior client audiences (at an appropriate cadence)
• You are the point of escalation for Enterprise customers across the APAC region
• Retain internal % customer health target, ensuring renewal targets are met

What we look for from all our Sapians, irrespective of the role!

Great cultures come from great teams; you recognise that by helping others and putting the team above the individual. You do the right thing by the customer and your team members – every time.

You are flexible and ambitious – willing to do what it takes to work in a small, growing team to achieve our goals. You turn up to work, and you are ‘all in’. You’ll hold yourself and others accountable for getting stuff done on time and to a consistently high quality. You embrace learning and feedback.

Our Values:

• We are One Team with One Dream
• We build Trust in everything we do
• We act like Founders
• We elevate the Human Experience

What’s in it for you?

• Flexible and remote work options
• The chance to work with an amazing, purpose-driven team
• The chance to disrupt the recruitment space

This list is not exhaustive

How we hire 

We believe there’s more to you than your CV. So, we start with a chat interview, our very own, designed to uncover your potential and give you the space to share who you are in your own words. You’ll answer 5-6 role-relevant questions over chat and submit a short video answer. It’s untimed and mobile-friendly. Afterwards, you’ll get personalised insights from the interview, based on your written responses. Our hiring team will reach out to you directly if they’d like to move forward.

Apply now