Here at Sapia.ai we’ve proven that smart chat is an effective mode of communication to interact with candidates. Increasingly, in every day life, we are used to interacting with organizations, and with each other through the medium of chat. Every HR leader should be considering how to incorporate smart chat into their candidate experience.
Yet, there’s often confusion between two terms: Chatbots and Conversational AI. So let’s delve into the differences between these two, and why it matters for hiring.
Chatbots, a first-generation technology, are like modern cars. They get the job done, assisting with straightforward queries and tasks. They can provide instant responses to predefined questions, effectively reducing the workload of your HR department. However, their capabilities are constrained within the boundaries of their programming. They can’t empathize with the user or understand the complexity of human emotions or intent, leading to some pretty frustrating interactions for the user. Additionally, they require a large amount of time to implement, as their question-and-answer flows must be pre-drafted and programmed.
Now, let’s bring in the Tesla of this analogy – Conversational AI. This advanced form of AI technology is akin to a car that not only gets you to your destination but optimizes the route for maximum efficiency and savings. While many modern cars fulfill the requirement to get you where you need to go, a Tesla can do it on its own, using thousands of data points to create a high-fidelity representation of the world to plan trajectories in that space.
It acts like a human brain calculating responses and possibilities in real-time. It understands the terrain it’s navigating. So it’s still getting you from A to B, but it’s doing it in the most optimized way.
Conversational AI does that for hiring. It understands the people it engages with and optimizes those conversations based on their responses, just like humans do. It can look back and ‘tell’ you about the person it engaged with, where chatbots cannot.
Conversational AI holds immense potential to considerably augment the hiring process. Unlike traditional chatbots, this advanced technology brings sophistication into interactions – it comprehends and responds to the nuances of sentiments and intentions in human conversation. It processes complex, unstructured data and paints a comprehensive picture of a candidate that transcends the limitations of a resume.
The real transformation lies in Conversational AI’s ability to learn and adapt. With every interaction, the technology optimizes itself, becoming an increasingly intelligent partner in the recruitment process. This continuous learning provides unprecedented, in-depth insights about candidates, from their personality traits and preferences to their potential, equipping recruiters with valuable information for making more informed hiring decisions.
If you’d like to witness firsthand how Conversational AI can transform the candidate experience, click the blue button on the bottom right of your browser to chat with Phai. Phai is Conversational AI designed to engage candidates at the start of their journey, from the moment they land on your careers site. Phai will answer any question you like about Sapia.ai, just as a candidate considering your company could have a myriad of questions that today, largely go unanswered.
Engaging candidates with Conversational AI not only enhances their experience, deepening their affinity with your brand and increasing likelihood to apply; it gives you insight into the candidate mindset, helping you to optimize your sourcing efforts and recruitment process.
Interested in how you can leverage smart chat in your organization? Speak to our team today.
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