ResourcesCase StudySpark nzRemoving bias from contact centre hiring at spark nz

Removing bias with a blind interviewer

Spark NZ is New Zealand’s number-one telecommunications carrier with more than 5,000 employees. Much of its revenue growth depends on making the right hires for its contact centre, but results told a tale: there was something wrong in the process.

By replacing their expensive outsourced recruitment process with’s AI Smart Interviewer for all of their contact centre hiring, Spark NZ removed bias from the screening process. This resulted in a fairer process for candidates; and better, more diverse talent for hiring managers.

And with significant reductions in both cost and time to hire, the team at Spark haven’t looked back.

Download the case study to read the full story.


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