An interview experience airline candidates rave about 

Lynx Air got off the ground in April 2022 and since then has expanded rapidly. From day one they needed a way to scale efficiently; while finding them the people who belonged, that would help grow their brand.

With limited resources and thousands of applicants, the team at Lynx turned to Sapia.ai to help them grow.

Fast-forward to 2024 and the team grew from 10 to 500 people. Candidates were converted to brand advocates, hires stayed longer, and they didn’t need to hire additional recruiters.

The secret? Giving everyone the chance to interview over chat, with Sapia.ai’s AI hiring platform.

The Problem

A startup airline with tight margins

Lynx Air was an ultra-low-cost carrier that flew more than 620,000 passengers since its launch in April 2022. Getting a new airline off the ground is no small feat, and they couldn’t afford to waste a penny. It was vital that efficiency was built deep into their foundation.

Specific challenges included:

● Strictly limited resources
● Only one recruiter to hire hundreds of pilots and cabin crew
● Thousands of applicants
● A need to ensure diverse and equitable hiring

The Solution

A simple-to-use AI chat that quickly finds the best people

What candidates get

Needing nothing more than a mobile phone, candidates access a chat interview powered by Sapia.ai. Team members who joined through this process raved about how positive this felt compared with undergoing the typical interview nerves, saying they felt free to represent their real selves. Applicants can complete the process in their own time, making for a really relaxed experience. The feedback candidates receive from the interview enables a learning experience for everyone, regardless of their application outcome.

What hiring managers get

The system allows a single person to manage all applications. Sapia.ai’s AI scoring engine analyses the soft skills shown by interviewees, meaning that good prospects jump out, and it is easy to decide who to progress. Lynx Air Canadian was also committed to diverse hiring, which is easy to do as the AI is designed to be completely fair, complete with built-in bias monitoring.

The Outcome

A big win for diversity & efficiency

Lynx Air Canadian managed to launch as a successful airline without having to hire a single new recruiter.

With a candidate experience people love, new employees came on board already enthusiastic about the team they’d joined; and those who scored higher in the interview stayed longer.

“As we’ve grown from 10 to 500 people in a few years, Sapia.ai has been a godsend! We’re able to add another 300 cabin crew next year with no additional recruitment capacity needed.” – Robb Hart, Manager, Talent Acquisition, Lynx Air

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