In an ideal world, the hiring process is discrimination-free and those who are hired stick with whatever company hires them for a long time.
Sadly, neither notion holds particularly true. Discrimination is still very much alive. And new employees continue to leave their companies at an alarming rate. A hiring firm seeks to eliminate both issues — through AI-based tech.
From the outside looking in, Sapia’s promises nearly sound too good to be true. Founded in Melbourne Australia in 2013, they describe themselves as a combined effort of data scientists, engineers, HR professionals, programmers — and rock climbers. They have based their business around the idea of empowerment of all parties — all for the greater good of fair decisions. “We believe that using data, and ideally actual performance data, is the best way to deliver fairness and better decision-making”, they say.
“Smart Interviewer is the only conversational interview platform with 99% candidate satisfaction feedback.”
Their ideas come together in their newest invention: a chatbot called Smart. Rather than you spending countless of hours on initial candidate interviews, Smart Interviewer will do the top-of-funnel interviews for you. According to Smart Interviewer’s parents, it is the only conversational interview platform with 99% candidate satisfaction feedback. Moreover, the company reports a 95% completion rate.
Unconscious bias
It’s no surprise that humans are prone to unconscious bias, and that’s what the company wants to tackle with Smart Interviewer. “When a recruiter first screens a resume, they do so for +/- 6 seconds. So what is it that they are seeking?”, they ask. Their answer to the unconscious bias is simple: data. “Only clean data, like the answers to specific job-related questions, can give us a true bias-free outcome.”
Job hopping
While Sapia has been shortlisted for several tech and AI-based awards, there have been some critical notes too. MIT Technology Review writer Karen Hao labelled the hiring firm’s initiatives as ‘misleading’, ‘troubling’ and ‘causing greater scrutiny for their tools’ labour issues beyond discrimination’.
“Job hopping, or the threat of job hopping is one of the main things that workers are able to increase their income.”
Hao quotes Solon Barocas, an assistant professor at Cornell University and principal researcher at Microsoft Research. Barocas, an expert at algorithmic fairness and accountability, does raise a valid point in Hao’s article. The fact that Smart Interviewer asks job hopping-related questions, isn’t a good thing for candidates. “Job hopping or the threat of job-hopping is one of the main things that workers are able to increase their income.”
AI bias
While AI-based systems are designed to eliminate bias, there have been multiple cases where bias can actually creep into algorithms. Amazon stopped using a hiring algorithm after finding out it favoured applicants based on words such as ‘executed’ and ‘captured’, which were far more common in men’s resumes. It proves that even though when gender, race or sexual orientation are no longer part of the process, there are still ways for AI systems to discriminate.
The answer may lie in mandated transparency, according to Barocas. “If firms were more forthcoming about their practices and submitted their tools for such validation, it could help hold them accountable”, he says.
At the end of the day, and we’ve got ourselves to thank for this: AI bias may be an easier fix than human bias.
Meanwhile, it’s easy to forget why Sapia came up with Smart Interviewer in the first place. The same way it is easy to be overly critical of organisations who are trying their best to really bridge a gap when it comes to discrimination in the forms of a lack of diversity and inclusion with regards to hiring. At the end of the day, and we’ve got ourselves to thank for this: AI bias may be an easier fix than human bias.
By Jasper Spanjaart, ToTalent, 29/07/2020
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Assessing Job-Hopping Attitudes From Chat Interview
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The AGC Debate: Are AI-Written Interview Answers a Red Flag or Smart Strategy?
Every day, we read stories of increased fake or AI-assisted applications. Tools like LazyApply are just one of many flooding the market, driving up applicant volumes to never-before-seen levels.
As an overwhelmed hiring function, how do you find the needle in the haystack without using an army of recruiters to filter through the maze?
At Sapia.ai, we help global enterprises do just that. Many of the world’s most trusted brands, such as Qantas Group, have relied on our hiring platform as a co-pilot for better hiring since 2020.
Our Chat Interview has given millions of candidates a voice they wouldn’t have had – enabling them to share in their own words why they’re the best fit for the role. To find the people who belong with their brands, our customers must trust that their candidates represent themselves. Thus, they want to trust that our AI is analysing real human answers—not answers from a machine.
The Rise of GPT
When ChatGPT went viral in November 2022, we immediately adopted a defensive strategy. We had long been flagging plagiarised candidate responses, but then, we needed to act fast to flag responses using artificially generated content (‘AGC’).
Many companies were in the same position, but Sapia.ai was the only company with a large proprietary data set of interview answers that pre-dated GPT and similar tools: 2.5 billion words written by real humans.
That data enabled us to build a world-first:- an LLM-based AGC detector for text-based interviews, recently upgraded to v2.0 with 99% accuracy and a false positive rate of 1%. An NLP classification model built on Sapia.ai proprietary data that operates across all Sapia.ai chat interviews.
Full Transparency with Candidates
Because we value candidate trust as much as customer trust, we wanted to be transparent with candidates about our ability to detect artificially generated content (AGC). As an LLM, we could identify AGC in real time and warn candidates that we had detected it.
This has had a powerful impact on candidate behaviour. Since our AGC detector went live, we have seen that the real-time flagging acts as a real-time disincentive to use tools like ChatGPT to generate interview responses.
The detector generates a warning if 3 or more answers are flagged as having artificially generated content. The Sapia.ai Chat Interview uses 5 open-ended interview questions for volume hiring roles, such as retail, contact centre, and customer service, and 6 questions for professional roles, such as engineers, data scientists, graduates, etc.
Let’s Take a Closer Look at the Data…
We see that using our AGC detector LLM to communicate live with candidates in the interview flow when artificial content has been detected has a positive effect on deterring candidates from using AI tools to generate their answers.
The rate of AGC use declines from 1 question flagged to 5 questions – raising the flag on one question is generally enough to deter candidates from trying again.
The graph below shows the number of candidates, from a total of almost 2.7m, that used artificially generated content in their answers.
Differences in AGC Usage Rate by Groups
We see no meaningful differences in candidate behaviour based on the job they are applying for or based on geography.
However, we have found differences by gender and ethnicity – for example, men use artificially generated content more than women. The graph below shows the overall completion ratios by gender – for all interviews on the left and for interviews where the number of questions with AGC detected is 5 or more on the right.
Perception of Artificially Generated Content by Hirers.
We’re curious to understand how hirers perceive the use of these tools to assist candidates in a written interview. The creation of the detector was based on the majority of Sapia.ai customers wanting transparency & explainability around the use of these tools by candidates, often because they want to ensure that candidates are using their own words to complete their interviews and they want to avoid wasting time progressing candidates who are not as capable as their chat interview suggests.
However, some of our customers feel that it’s a positive reflection of the candidate, showing that they are using the tools available to them to put their best foot forward.
It’s a mix of perspectives.
Our detector labels it as the use of artificially generated content. It’s up to our customers how they use that information in their decision-making processes.
This concept of having a human in the loop is one of the key dimensions of ethical AI, and we ensure that it is used in every AI-related hiring product we build.
Interested in the science behind it all? Download our published research on developing the AGC detector 👇
Research Paper Download: AI Generated Content in Online Text-based Structured Interviews
Blog
Joe & the Juice Partners with Sapia.ai, Scaling an Exceptional Candidate Experience and Cutting Time to Hire
Read the full press release about the partnership here.
Joe & the Juice, the trailblazing global juice bar and coffee concept, is renowned for its vibrant culture and commitment to cultivating talent. With humble roots from one store in Copenhagen, now with a presence in 17 markets, Joe & The Juice has built a culture that fosters growth and celebrates individuality.
But, as their footprint expands, so does the challenge of finding and hiring the right talent to embody their unique culture. With over 300,000 applications annually, the traditional hiring process using CVs was falling short – leaving candidates waiting and creating inefficiencies for the recruitment team. To address this, Joe & The Juice turned to Sapia.ai, a pioneer in ethical AI hiring solutions.
A Fresh Approach to Hiring
Through this partnership, Joe & The Juice has transformed its hiring process into an inclusive, efficient, and brand-aligned experience. Instead of faceless CVs, candidates now engage in an innovative chat-based interview that reflects the brand’s energy and ethos. Available in multiple languages, the AI-driven interview screens for alignment with the “Juicer DNA” and the brand’s core values, ensuring that every candidate feels seen and valued.
Candidates receive an engaging and fair interview experience as well as personality insights and coaching tips as part of their journey. In fact, 93% of candidates have found these insights useful, helping to deliver a world-class experience to candidates who are also potential guests of the brand.
“Every candidate interaction reflects our brand,” Sebastian Jeppesen, Global Head of Recruitment, shared. “Sapia.ai makes our recruitment process fair, enriching, and culture-driven.”
Results That Matter
For Joe & The Juice, the collaboration has yielded impressive results:
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33% Reduction in Screening Time: Pre-vetted shortlists from Sapia.ai’s platform ensure that recruiters can focus on top candidates, getting them behind the bar faster.
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Improved Candidate Satisfaction: With a 9/10 satisfaction score from over 55,000 interviews, candidates appreciate the fairness and transparency of the process.
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Bias-Free Hiring: By eliminating CVs and integrating blind AI that prioritizes fairness, Joe & The Juice ensures their hiring reflects the diverse communities they serve.
Frederik Rosenstand, Group Director of People & Development at Joe & The Juice, highlighted the transformative impact: “Our juicers are our future leaders, so using ethical AI to find the people who belong at Joe is critical to our long-term success. And now we do that with a fair, unbiased experience that aligns directly with our brand.”
Trailblazing for the hospitality industry
In an industry so wholly centred on people, Joe & the Juice is paving the way for similar brands to adopt technology that enables inclusive, human-first experiences that can reflect a brand’s core values.
If you’re curious about how Sapia.ai can transform your hiring process, check out our full case study on Joe & The Juice here.
Blog
Sapia.ai Wrapped 2024
It’s been a year of Big Moves at Sapia.ai. From welcoming groundbreaking brands to achieving incredible milestones in our product innovation and scale, we’re pushing the boundaries of what’s possible in hiring.
And we’re just getting started 🚀
Take a look at the highlights of 2024
All-in-one hiring platform
This year, with the addition of Live Interview, we’re proud to say our platform now covers screening, assessing and scheduling.
It’s an all-in-one volume hiring platform that enables our customers to deliver a world-leading experience from application through to offer.
Supercharging hiring efficiency
Every 15 seconds, a candidate is interviewed with Sapia.ai.
This year, we’ve saved hiring managers and recruiters hours of precious time that can now be used for higher-value tasks.
Giving candidates the best experience
Our platform allows candidates to be their best selves, so our customers can find the people that truly belong with them. They’re proud to use a technology that’s changing hiring, for good.
Leading the way in AI for hiring
We’ve continued to push the boundaries in leveraging ethical AI for hiring, with new products on the way for Coaching, Internal Mobility & Interview Builders.