Written by: barbara-hyman
Creating a truly inclusive interview process
A job interview is often an intimidating experience for a candidate, but it needn’t be this way. There are ways that companies can make interviews a comfortable process for the candidate, more effective at getting the right data to make decisions, and reduce biases that can disadvantage members of under-represented groups.
Interviews need to be structured and ask the same standard questions of everyone, making them applicable to the type of role you’re filling. Questions need to be open-ended that permit more than one answer, providing an opportunity to see how candidates think through problems and solutions. Questions shouldn’t be written to be as “gotchas,” but rather give people an opportunity to be themselves.
We’ve talked at length about bias when doing initial screening, but this is something that traditional style face-to-face first interviews also don’t solve for. It is possible for interviews to be ‘blind’ and free from bias as well.
This requires removing visual biases – those based on what we see – from an interview process. This is made possible through the use of text-chat as the preferred method of interview. It’s something that many successful companies like Automattic (the makers of WordPress) have done for years.
Texting is something that most people are familiar with. Ai-enabled text chat feels very similar to texting a friend. Text chat is how we truly communicate asynchronously – we all do it every day with our friends and family. It needs no acting; we all know how to chat. Empowered by the right AI, text chat can be human and real, it is blind, reduces bias, evens the playing field by giving everyone a fair go and gives them all personalised feedback at scale. It can harness the true power of language to understand the candidate’s personality, language skills, critical thinking and much more.
We know we can get this right because at Sapia where we use chat-enabled Ai we send every candidate who uses our platform feedback on their interview, identify their strengths and weaknesses and help them understand what they might improve on. Thousands of messages a day confirm we are accurate (98%) of the time.
An inclusive interview process doesn’t exclude anyone from having an interview. This is something we are able to offer at Sapia. Everybody gets a chance at interviewing for the job. Everyone gets a fair go.