Written by: Team PredictiveHire
The Candidate Experience Playbook
To find out how to improve candidate experience using Recruitment Automation, we have a great eBook on candidate experience.
Hiring with heart is good for business: candidate experience in C-19 times. Sapia launches its Candidate Experience eBook. This book provides an insight into the changing face of the candidate experience.
If there was ever a time for our profession to show humanity for the job searchers, that time is now. Unemployment in Australia has passed a two-decade high. The trend is similar for other countries. That means there are a lot more candidates in the market looking for work.
With so many more candidates, the experience of a recruiting process matters more. What are candidates experiencing? Are they respected, regardless of whether they got the job or not? Is their application appreciated. Are they acknowledged for that?
This may be the time to rethink your candidate experience strategy.
Here are two big reasons to prioritise improving candidates’ experience:
1. There is a much higher value attached to it – both for candidates and your organisation.
This story won’t be unfamiliar to you: An Australian based consulting firm advertised for a Management Consultant and decided to withdraw the advert after 298 candidates had applied. That was in their first week of advertising.
When candidate supply outstrips demand, that is bound to happen. Inundation of your Talent Acquisition team becomes an every-day thing. Employers are feeling swamped with job applications.
Being effective is much harder when there are more candidates to get through every day.
High-volume recruiting issues become further aggravated when two additional dynamics come into play:
>> When the role for which you are hiring requires a relatively low skill level.
In the example provided above, the Management Consultant role had several essential requirements which should have limited applications. Included in the applicant list were hoteliers, baristas, waiting-staff and cabin crew (it’s heartbreaking). So when it comes to roles with a much lower barrier to entry, the application numbers can quadruple.
The traditional ‘high-volume low-skill role’ has now become excruciatingly high-volume. This trend is being seen across recruitment for roles like customer service staff, retail assistants and contact centre staff.
>>When your organisation is a (well-loved) consumer brand.
Frequently, candidates will apply to work for brands that they love. Fans of Apple products, work for Apple. They also apply to work and get rejected in their millions. So, how do you keep people as fans of your brand when around 98% of them will be rejected in the recruiting process? That’s not only a recruiting issue – it’s a marketing issue too.
Thousands of organisations and their Talent Acquisition teams are grappling with both dynamics right now.
The combination of unemployment and being in Covid-19 lockdown means that consumer buying is being impacted. Their confidence is down. Buying is also down. With people applying for more jobs and spending less as consumers, the hat has somewhat switched. For many who were consumers, they have now become candidates. That may be how they are currently experiencing your brand. As candidates first, customers second.
If customers are candidates and candidates are customers, is there a reason for their experience to be fundamentally different?
Candidate experience is defined as the perception of a job seeker about an organisation and their brand based on their interactions during the recruiting process. Customer experience is the impression your customers have of your brand as a whole throughout all aspects of the buyer’s journey.
Is there a difference? It’s all about how the human feels when interacting with your brand. A person is a person, regardless of the hat they are wearing at the time!
All about the human experience.
Millions, even billions, of dollars are spent each year by organisations crafting a positive brand presence and customer experience. Organisations have flipped 180 degrees to become passionately customer-centric. It makes sense to do so. Put your customers first, and that goes straight to the bottom line.
What is perhaps less recognised is the loss of revenue and customer loyalty which is directly attributed to negative candidate experiences.
How about those loyal customers who want to work for your brand? They eagerly apply for a job only to get rejected.
2. Candidate Experience improvements have become super easy to implement.
For those who have tried in the past, you may well know that it can take an extraordinarily long time to ‘define’ a Candidate Experience strategy, create its metrics, find a budget and then execute on it.
Have a look inside the ‘too hard’ basket and there you may well find many thousands of well-meaning ‘candidate experience’ initiatives, that are still lying dormant! So many want to focus on candidate experience, but may shy away from doing so. This is because it’s perceived as time-consuming and expensive.
Plus, right now there is so much on which CHROs need to focus. From ensuring workers’ wellbeing to enabling remote working. Who has the time to also worry about the experiences of candidates?
However, that has changed. Boosting candidate experience is no longer too hard, too expensive, nor too time-consuming. Technology becomes more manageable, quicker and cheaper over time. Also (borrowing from Moore’s law), its value to users grows exponentially.
Candidate Experience Playbook: Hire with Heart
The good news is that for those organisations who genuinely want to improve candidate experience, it has become much easier to do so. Finally, it is possible to give great experiences at scale while also driving down costs and improving efficiencies.
Win-win is easily attainable. In the Sapia Candidate Experience Playbook, read how organisations are hiring with heart. All by creating positive experiences for candidates while also decreasing the workload for the hiring team.