Starbucks operates 72 stores across Australia, having opened 10 new locations in 2023. In 2024, Starbucks set out to open one new store a month which would increase the number of new hires a month by more than 30.
Starbucks decided it was better to tackle this huge increase in hiring by employing smart automation that integrated with their existing ATS SmartRecruiters, rather than throwing more manpower at the problem.
Partnering with Sapia.ai saved the recruitment team 1900 hours per month, and reduced barista turnover by 56%.