Candidates Preference for Chat over Video Interview

Study Details

• Data Sample: 408,788 candidates for ACI and 141,968 candidates for AVI from various organisations.
• Analysis Process: Candidates’ reactions to both AVI and ACI were analysed based on satisfaction ratings, completion metrics, and open-ended feedback.

Key Findings

• Higher Completion Rates: ACI had a significantly higher completion rate (79.9%) compared to AVI (72.8%).
• Faster Completion: Candidates completed ACI much quicker, with 77.9% finishing within the first 24 hours, compared to 48.3% for AVI.
• Gender Differences: Women were less likely to start and complete AVI compared to men.

Preference for Chat: 78% of candidates preferred ACI over AVI, citing reduced stress and greater comfort.

Key Takeaway
Asynchronous chat interviews (ACI) tend to have higher overall completion rates and are perceived as less stressful compared to asynchronous video interviews (AVI). This format promotes a more positive candidate experience by reducing the anxiety and logistical challenges often associated with video interviews, making it particularly beneficial for candidates who may find video interviews intimidating or inconvenient.