Fair & Efficient Rail Recruitment

A Trainload of Challenges

London North Eastern Railway (LNER), a leader in UK rail travel, operates a vital link between London and Scotland. With a strong focus on innovation and diversity, LNER sought to uplift their recruitment processes to align with their organisational values and operational goals. They wanted to move away from a resource-intensive process of CV screening & video interviews to a new way to hire that would bring consistency & transparency for candidates.

Challenges included: 

• a 5-7 week hiring process, leaving candidates waiting
• underrepresentation of diverse candidates
• 400-600 applicants for each role reviewed manually
• a sub-par candidate experience 

Download the case study to see how LNER transformed their recruitment process to one that is fair, efficient and loved by candidates