Finding the skills needed for carers with AI interviews

Berry St is constantly recruiting for carers and social workers in the child protection space. They turned to AI to help them find candidates who had the empathy and resilience they needed.

The Problem

A stretched recruitment team

Finding the ‘right’ people in carer roles is a non-negotiable. These incredible humans are charged with the care of the most vulnerable members of society and have to thrive in some remarkably challenging environments.

With limited funding and stretched resources, recruitment teams at organisations like NFP Berry St simply can’t find the right people on their own.

The Solution

AI hiring that finds people with the empathy needed to thrive

In 2020, Berry St implemented Sapia’s Chat Interview to find their new team members, giving every candidate the chance to meet the world’s smartest interviewer.

A world-first solution, Smart Interviewer analyses written language to uncover the soft skills needed for success in carer roles.

In just 5 questions, candidates with an instinct and compassion for people, resilience, humility, self-awareness and conscientiousness are identified from their responses and shortlisted.

Recruiters save hours of time and the candidate experience is humanized from a simple application form, to an intuitive experience that invites people to share who they truly are.

“You get to open up a little bit more, and you’re also not judged on your appearance.“ – Happy Candidate

The Results

A shorter time to hire quality candidates

With an incredible completion rate of 95.4%, Sapia.ai’s Chat Interview has captured more candidates and shortened Berry Street’s time to hire significantly.

Using responsible AI to find traits not visible on a CV enabled the recruitment team to hire a better quality cohort and ensured there was no bias in the initial screening process.

“I think it is a far better way of interviewing. Some people being interviewed are highly anxious and this is a way of being kind to their potential employees.” – Happy Candidate

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