Sapia Release Notes July '22

Right now, you’re probably focussing on how to get more of the best talent into your funnel as the global talent shortage squeezes hiring teams. 

That’s why we’ve made some small (but significant) improvements to our experience, to make it even easier to access and use our platform, both for candidates and hiring teams. 

 

New features 🎉

 

Standalone Video Interview 🎥

Last year we created a world-first frictionless hiring experience, enabling incredible speed and immediate efficiency gains for our customers. An automated workflow that interviews every candidate using Ai over chat, and auto progresses the shortlist to a non-Ai Video Interview.

Our customers want to empower Hiring Managers to make the final hiring decision while eliminating wasted time that manual screening processes create, and giving every single candidate an empowering experience with their brand.

The results have blown us away. When combined with Chat Interview, Video Interview has achieved the following outcomes for our customers, across 30k candidates:

  • 9/10 Candidate Happiness Score 
  • 77% Completion Rate 
  • 39-hour avg. time to offer 

“This interview was really great since I had 5 chances to record my responses, and that I had time to prepare my answer. The interview was not rushed and I was able to say everything I had to say”

“I like that this system gives people the opportunity to express how they really feel, and streamlines the interviewing process.”

Given the market demand for asynchronous video solutions, we’re delighted to announce that Video Interview is now available as a standalone solution.

We remain committed to hiring that minimizes human bias and always recommend using our Ai Chat Interview as the first step in your main recruitment process. It’s fair, engaging, and the most efficient way to assess your candidate pool.

However, this development suits the following scenarios:

  • Hiring in a non-English speaking country or encouraging non-English speakers to apply for a role; and
  • Offering Video Interview as a reasonable accommodation for users with disabilities that prevent them from providing written responses.

In both of these scenarios, candidates can still have an engaging experience with your brand by completing a Video Interview for your hiring team to review, in their own time.

For customers wanting to interview non-English speakers, or provide reasonable accommodations for candidates unable to provide written responses, you can now offer Video Interview as a standalone assessment stage. 

To be clear: we always advocate for our Ai Chat Interview to be used as the main assessment stage in your standard hiring process. It’s faster, fairer, and a more engaging candidate experience at the top of the funnel. 

However, for scenarios where it doesn’t work to use an English language written interview, now you can offer Video Interview on its own. 

Learn how

Improvements ✨

 

Ethnicity & Gender Source visible in DiscoverInsights 📊 

To be able to measure diversity through the funnel, and help you to pinpoint bias across your business, we report on the ethnicity and gender of candidates. 

The source of this data comes from two places: 

  • Self-reported, when customers ask candidates to disclose this information as part of their interview 
  • Predicted – using our proprietary technology that infers gender & ethnicity from a candidate’s name. 

Now you’ll be able to see the percentage breakdown between these two sources, to better understand the overall accuracy with which these data points are reported. 

Ask questions using video in Video Interview 🎥

To create an even more engaging Video Interview experience, customers can now pre-record the questions asked in video format, so your candidates have more of a ‘conversation’ and get to know your team. 

Our Customer Success team manages this process, so if you want to use this feature, just get in touch.

Edge 3 MFA token timeout increased 🔒

We take security at Sapia seriously. The use of MFA is key to keeping our customer’s data safe, however, some customers were having some issues with the 5 min token timeout. 

To address this, we’ve increased the time limit to enter your MFA code from 5 to 10 minutes, to make it easier to log in to our platform, and to give some slower email delivery systems time to get your code to you. 

Planned delay in sending My Insights reports ⏰

Our Ai is fast.. Some could say, too fast! 

To set a more human cadence of communication, we’ve introduced a planned delay of around an hour in sending My Insights reports to candidates after they’ve submitted their Chat Interview responses. 

All in the spirit of creating a human, intuitive experience with our Smart Interviewer. 


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