AI doesn’t destroy the human-recruiter connection – here’s why
Transcript (Barb Hyman):
We really do not want to lose the human touch.
I think that is what I hear the most when I talk about AI to people: that recruiters, hiring managers, and organizations are terrified that bringing AI in will somehow make them less human as an organization, and that they will lose people as a result.
I actually think that we’ve all been thinking about it in the wrong way. So think about it like this.
Do you really want to be spending all of that really expensive and valuable time and capacity with people that you may not hire? Do you want your leaders or recruiters investing that time?
Of the 30 people that you bring into an assessment center, or the 10 people that you bring through to the phone screen stage – are those really the ones where you want to be investing the human touch?
I don’t think so.
I think where you want to invest and show a crazy amount of love and attention is to those who you want to hire, which is at the point of hire.
That feeling when you get extended an offer and the hiring manager calls you and says, “Wow, we are just so excited that you’re going to join our organization.”
When they say, “What do I need to do to get you across the line?”
That’s when it really matters.
And I think that actually is where companies are doing at the least.
So instead of being worried about the human touch, think about where it matters the most – that it really isn’t something to invest in up until the point of you’ve made your decision.
I’m not saying that you would rely entirely on AI up until that point, but frankly, candidates aren’t looking for it.
They want to get a job and they want efficiency as well.
And the best place, the right place for you to invest in all that human love and attention is on those to whom you’ve actually made the decision to extend them an offer.
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