How Qantas delivers a first-class candidate experience
Qantas needed a solution which delivered a great applicant experience whilst reducing bias and increasing talent pool diversity. They also wanted a solution that allowed applicants to apply easily on their mobile phone. Our Smart Interviewer was a perfect fit.
“The idea of using conversational AI via text chat made sense to us, because it means that we truly can’t bring any visual bias around people’s age, gender, ethnicity etc into it,” says Michael Eizenberg, Head of Qantas Group Talent, Digital & Analytics.
“More importantly, it feels friendly and familiar. We want everyone to feel like they have had a meaningful interaction with Qantas, that they feel valued and dignified in applying for a job with us, and that we see them for who they are, in their own words.”